Features

Everything you need to manage customer support at scale.

Shared Inboxes

Manage all your support channels from a single, unified inbox. Assign conversations, add internal notes, and collaborate with your team in real time.

Our AI-powered agent helps triage, categorize, and suggest responses to incoming messages, so your team can focus on what matters.

Never send duplicate replies again. See who is viewing and replying to a conversation before you start typing.

Build custom workflows to automate repetitive tasks. Route conversations, apply tags, and trigger actions based on rules you define.

Track response times, resolution rates, and customer satisfaction with built-in analytics. Export reports or connect to your favorite BI tools.

Connect with Slack, Jira, Salesforce, and dozens of other tools your team already uses. Our REST API lets you build custom integrations too.